Privacy Policy

This policy explains how Just Vape Wholesale ("we", "us") handles your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website you agree to the practices described here.

What we collect

Order details: your name, email address, phone number and delivery address, collected when you place an order.
Age assurance: confirmation that you are 18 or over, and identification documents where we need to verify age before supplying an order.
Support conversations: messages you send us by email, the contact form or live chat, including any details you choose to share.
Newsletter sign-ups: your email address, if you opt in to marketing.
Technical data: basic device and usage information needed to serve the site securely. Your shopping cart is stored in your own browser, not on our servers.

Why we collect it

To process, deliver and support your orders, including payment coordination and tracking updates.
To meet our legal obligations, including verifying that customers are adults.
To answer your questions and resolve issues.
To send marketing emails you've opted into. Every message includes an unsubscribe link, and unsubscribing is immediate.

Who we share it with

We never sell your personal information. We share it only with service providers who need it to serve you:

Delivery partners, to ship and track your order.
Email provider (Resend), to send transactional and opted-in marketing email.
Live chat provider (Zoho SalesIQ), to operate our support chat.
Regulators or law enforcement where disclosure is required by Australian law.

Some providers may store data on servers outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with the APPs.

Storage and security

We keep personal information only as long as needed for the purposes above or as required by law, and we protect it with access controls and encryption in transit. Identification documents provided for age checks are deleted once verification is complete.

Access, correction and complaints

You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it by emailingsupport@justvapewholesale.com. If you have a privacy complaint, contact us first and we'll respond within 30 days. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Cookies

See our Cookie Policy for details of the cookies and browser storage this site uses.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.